Refund policy

Transition – Easy Order, Return & Exchange Policy

Order Cancellation

You can cancel your order within 24 hours of placing it.

Once an order has been shipped, cancellations are not possible.

Exchanges

We offer free size exchanges within 7 days of delivery.

To be eligible for an exchange, the product must be unused, unwashed, and have its original tags attached. Products that do not meet these conditions will not be eligible for an exchange.

Option 1 – Standard Exchange

We arrange pickup of your order. Once we receive and verify the returned product, we dispatch your replacement.

Option 2 – Faster Exchange

Need your preferred size sooner? Place a new order for your preferred size. We’ll arrange pickup of your previous order and process the refund once the returned product is received and passes our quality checks.

Start your exchange request here:

https://weartransition.com/apps/return_prime

Returns

Returns are accepted within 7 days of delivery.

To be eligible for a return, the product must be unused, unwashed, and have its original tags attached. All returned products are subject to quality checks.

Size, fit, preference, or change of mind: Return shipping charges will apply.
Defective, damaged, or incorrect item: Return shipping is free.

If a returned product does not meet our quality-check requirements, we’ll inform you of the reason and send the product back to you.

Start your return request here:

https://weartransition.com/apps/return_prime

Refunds

Once we receive your returned product, it will undergo a quality check.

Refund initiation: If the product passes the quality check, your refund will be initiated within 7–10 business days.
Refund credit: After the refund is initiated, the amount will generally be credited to your original payment method within 3–5 business days, depending on your bank or payment provider.
Quality check failure: If the returned product does not pass the quality check, we’ll inform you of the reason and send the product back to you. A refund will not be processed in this case.